About this policy
Novantia Pty Ltd (“Novantia”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information.
This policy explains how we collect, use, store, and disclose personal information in accordance with the Privacy Act 1988 and the Australian Privacy Principles (APPs).
This policy applies to all personal information we collect through our website (novantia.com.au), related services, and our interactions with clients, partners, and suppliers.
If you have any questions, you can contact us at:
support@novantia.com.au
What information we collect
We may collect personal information such as:
- Your name, business name, and contact details (email, phone number, address)
- Information about your use of our website or services
- Communication history (emails, support requests, feedback)
- Technical data such as IP address, browser type, and operating system
We collect this information:
- Directly from you when you contact us, request a service, or subscribe to updates
- Automatically through our website (for example, via cookies and analytics)
- Occasionally from third parties where you have consented or it is otherwise lawful
Why we collect and how we use information
We collect and use personal information to:
- Provide and improve our services
- Communicate with clients and respond to enquiries
- Manage accounts, billing, and administration
- Analyse and improve our website and business operations
- Send you updates or marketing (where you have consented or it is permitted by law)
You may opt out of marketing communications at any time by following the unsubscribe instructions in our emails or contacting us directly.
Disclosure of information
We may share personal information with:
- Our trusted service providers who help us operate our business (e.g. IT, hosting, or analytics providers)
- Professional advisors such as accountants or lawyers
- Government or regulatory authorities when required by law
Some of these providers may be located outside Australia. Where we transfer information overseas, we take reasonable steps to ensure it is handled in accordance with the APPs.
Storage and security
We store personal information in secure electronic systems and take reasonable steps to protect it from misuse, interference, loss, and unauthorised access, modification, or disclosure.
When personal information is no longer needed, we take reasonable steps to delete or de-identify it.
Access and correction
You can request access to the personal information we hold about you or ask for corrections if it is inaccurate, incomplete, or out of date.
To do so, contact us at support@novantia.com.au.
Cookies and analytics
Our website may use cookies and similar technologies to:
- Improve site functionality and performance
- Analyse traffic and usage patterns
- Personalise your experience
You can choose to disable cookies in your browser settings, but some parts of our website may not function properly as a result.
We may also use third-party analytics services such as Google Analytics. These providers may collect and process data in accordance with their own privacy policies.
Updates to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices or the law. The latest version will always be available at this page.
Complaints and contact information
If you have a concern or complaint about how we handle your personal information, please contact us at support@novantia.com.au.
We take privacy complaints seriously and will respond promptly. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):
📍 OAIC
GPO Box 5288, Sydney NSW 2001
📞 1300 363 992
🌐 www.oaic.gov.au