IT Support
In today’s workplace everyone from the CEO down to the front-line workers depend upon I.T. systems to get their job done. It is the unfortunate reality that at some point, this technology is going to fail. Most of the time this will merely be an annoyance, but it will at times have a serious impact on the business, potentially bringing operations to a halt and incurring substantial costs.
When this happens, you will need expert assistance to swiftly restore your infrastructure to an operational state. Novantia has experienced technicians on-call who can provide that assistance remotely or on-site, quickly bringing your business back online.
Novantia can assist with:
- Internet connection outages
- Security incidents
- Email issues
- Problems printing
- Problems accessing web pages
- Malfunctioning software or hardware
Systems and network administration
Many businesses have technically sophisticated servers, networks and cloud assets that are essential for the operation of the business. These systems need ongoing management and maintenance by skilled personnel to remain effective as the business develops and grows.
Novantia can provide a system or network administration service that is cost-effective and efficient. Examples of systems that we can assist with are:
- Cloud platforms such as Microsoft 365/Office 365
- On-premises Windows domains
- TCP/IP LANs, WANs and VPNs
- Linux hosts
Cybersecurity
The security threats that confront all businesses have reached the point where the risk is universal, and all businesses must be prepared to deal with malicious actors. Novantia can help with security management, implementation and testing, ensuring that your data remains confidential and your systems remain secure. Novantia has the expertise to provide solutions that are well-planned, economical and effective.
Microsoft 365 administration
A large number of enterprises now use Microsoft 365 (or Office 365) for services such as email and productivity applications. This platform can be extremely powerful, but getting the most out of it may require configuration and maintenance. This can be challenging due to the platform’s complexity.
A skilled administrator can be a cost-effective way to keep your Microsoft 365 tenancy in an optimal state, maximising staff productivity and keeping costs down. Novantia can assist with:
- Managing users and licenses
- Troubleshooting issues and interacting with Microsoft support
- Using automation (such as PowerShell scripts) to quickly complete lengthy tasks
Email is an essential means of communication for most businesses, used to conduct essential transactions with customers and suppliers, as well as coordinate business operations. When it works it can be the glue that holds your business together, and when it doesn’t it can cause serious disruptions to your operations.
The underlying technology is opaque to most users and even many IT professionals, but someone who is familiar with it can provide a solution to even the most recalcitrant problem. Novantia has years of experience providing sophisticated email solutions, and can help with:
- Problems with sending or receiving email
- Security concerns
Backups
Most businesses depend on data that is essential to their operations. This data is at risk of being lost due to accidental deletion, hardware failure and the malicious acts of a cybercriminal.
The principal response to this risk should be a dependable backup system. A regularly tested and well-maintained backup system can save you large sums of money in the event of data loss.
Novantia can provide the specialised technical skills needed to setup and operating these systems, assuring the integrity of your data and securing it against the risk of data loss.
Websites
Most businesses need a cost effective way of reaching customers and potential customers, and digital marketing (including websites, search engine optimisation and social media) is the most common solution today. Digital marketing can be extremely cost-effective and is accessible to businesses of any size. Using it requires specialised skills however, and you may not have people in your staff who can handle it.
We can help with websites and search engine optimisation, including AI SEO. We can build a website from scratch, modify an existing website, or simply help with system.administration tasks such as migrating hosting or setting up DNS.