How can customers get help from us

If you have an urgent problem or want to speak to someone then call us on 0419 425 827. If your enquiry isn’t urgent or you prefer to use email then you can email us at support@novantia.com.au.

If we need to access your computer and the problem can be fixed remotely we will guide you through helping us connect to your computer. Otherwise we will organise a time to visit you and fix your problem.

Who can we help

We can help home users (students, gamers, professionals, etc) with problems with desktop computers, phones, printers, wifi, etc. For a full list of services for home users see here.

We can also help small businesses with problems with desktop computers, phones, networks, printers, etc. We can also provide advice and assistance with improving your computer systems, reducing costs, maintenance and cybersecurity. For a full list of services for business see here.

What are our prices

Our hourly rate is $180/hour for both remote and onsite support. Additionally:

• There is a minimum 15 minute charge ($45).
• There is an additional $80 callout fee for onsite support.
• Our services are charged in 15 minute increments, or part thereof. E.g., if the service takes 20 minutes, we will charge for 30 minutes.
• Computers are unpredictable and we cannot guarantee that we will fix your problem. We charge for work performed and not for results. If you have a limited budget, please inform our technician at the start of the job. We may be able to give you an indication of how hard it will be to fix the problem.

Consultation is generally free and without obligation. If providing a consultation will result in a charge, we will inform you of this beforehand.