Computer and Laptop Repair
Computers have long been an essential part of most people’s jobs, but over time they have also become equally important in people’s personal lives, for things such as study, gaming, managing photos, interacting with the many government websites and managing finances. If they break down when something important needs to be done urgently, it can be a major problem.
Novantia can provide in-person or remote support by a skilled technician who will fix your computer as quickly as possible. We hold ourselves to the highest professional ethics and standards and provide a convenient and affordable service to home users.
Computer Setup and Installation
When you get a new computer it can sometimes be a challenge to get it setup the way you want. Many people are comfortable using computers, but setting them up may require more technical ability than they have, or more time than they are willing to commit.
Novantia can come onsite and get your system setup the way you want it. We can quickly and efficiently configure all the settings you need, solve any problems encountered along the way, and leave you with a system that you can sit down and use immediately.
WiFi
WiFi is a crucial service in most homes today. It is the central portal through which people connect to the internet to access things like use social media and streaming services such as Spotify or Netflix. Mostly it will work well without much setup, but if you encounter problems (such as lost connections or slow speed) it can be difficult to resolve them.
Novantia can bring a strong technical understanding of networking to fix even the most recalcitrant issues, making the internet in your home work as smoothly as it should.
Computer and Network Security
In today’s world every person that uses a computer is subject to an unceasing stream of attacks coming from all across the planet. The impact of a successful attack can be serious, potentially resulting in financial losses and risk of identity theft.
All major computing platforms (Windows, Apple, Android) have good security systems built-in that will protect you against the most common threats. These can sometimes interfere with your activities, in which case some careful configuration is required to allow your programs to run without compromising security. Alternatively, sometimes you can see that your security software isn’t working properly, but you can’t fix it yourself.
Novantia can provide advanced technical skills and a deep understanding of cybersecurity to maintain and improve the security of your systems. We can fix any security-related problems that you may have, or assess your security for you and plug any holes that exist in your defences.
Printers
Everyone needs hardcopy from time to time, and sometimes we need it urgently. Being able to print documents at home can be a lifesaver, but equally it can be a nightmare when our printer won’t do what we need it to do. Printers are amongst the most frustrating and painful devices to deal with.
You can make your printer someone else’s problem by getting Novantia to fix it for you. We know how to identify and fix the problem so that you can get on with what you’re doing without having to worry about it any further.
Virus, Spyware, and Malware Removal
We all know not to click on links in suspicious emails, but spammers are crafty and are experts at catching us off guard. All it takes is one mistake and you can potentially lose control of your computer.
Once a virus has infected your computer it can be difficult to remove, as they are designed to avoid detection and to keep coming back. This can mean that it requires a high level of technical ability to get rid of a malicious program.
Novantia can draw on extensive cybersecurity experience and technical knowledge to remove unwanted software from your computer. The threat will be nullified and your control over your computer will be restored.
Data Backup, Transfer and Recovery
Data that is important is something that everyone has to take care of. There are things that are important to us that we don’t want to lose. Backups are the only way to make sure that your data won’t be lost.
There are a lot of low-cost easy-to-use solutions to backup your data. Even these can be tricky to use sometimes, and sometimes you may want to use them in a way that is slightly different to how they are designed to be used, so you may need help choosing one and setting it up. Or perhaps your backup system has broken and you haven’t been able to fix it yourself.
In these situations Novantia can come onsite and help. We have lots of experience dealing with lots of different backup systems, and we will be able to get your system working and restore the security of your data.
TV & Smart Home
Smart TVs and other computerised appliances can have impressive capabilities that greatly improve your life, but they can also impose a learning curve that can be daunting.
If you’re struggling to get the most out of your expensive device, or need some help integrating them into a unified system, then Novantia can help iron out the bugs in the system and get it all working optimally.
Email Setup and Support
Email has a usage profile similar to printers – everyone needs it, it can be incredibly useful, and it can be a real pain when it doesn’t work. Email is an integrated part of a complex technological infrastructure, and this means that it can be hard to fix it without some degree of technical knowledge.
Novantia can provide the technological knowledge necessary to get your email working. We can clearly identify the link in the delivery chain that is causing the problem, perform troubleshooting to definitively determine the nature of the issue and take the appropriate steps to get your email working properly.
Mobile Phones
The apps on our mobile phones provide a wealth of sophisticated services that are essential to our every day life. Many people use smartphones more than they use computers. Their portability and ubiquity make them indispensible.
They can have quirks that range from annoying to genuinely problematic, which can be time consuming to resolve. If you don’t have the time or the ability to fix your phone, Novantia can do it for you, and get your device working the way you want it to.
Training
You may be a person that is quite good at using computers, but you have come to a task that is challenging and would like some help getting to the point where you can do it yourself. We can help by figuring out the best way to solve the problem and teaching you how to do it, providing written instructions or video walk-throughs as appropriate.